Are your clients habitually paying vendor late fees, lacking in organization, missing AP documentation, or creating exceptions? These are just a few symptoms of a manual, paper-intensive approval workflow (or lack of a clear process altogether). It can also be a great opportunity for your firm to deliver value, by updating its workflow to something a bit more simplified.
In collaboration with leading accounting firms and industry experts, we’ve created these best practices to guide accounting firms to evaluate and improve client approval processes.
This guide will walk you through the steps of client analysis, building a workflow, and managing expectations. You'll be able to help your clients create time and cost-saving efficiencies, lower risk with a clear separation of duties, and create transparency throughout the process.
Readers will learn to:
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Evaluate your clients’ needs to identify key workflow challenges they face
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Determine trackable goals using Key Performance Indicators (KPIs)
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Construct an approval workflow that solves these challenges
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Summarize and implement the new processes with your client
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Measure progress and make adjustments
Click here for more resources to help you evaluate your clients' bill pay processes, have the right conversations, create measures of success and set up the right workflows.
