Key takeaways:
• The business management industry is showing strong growth.
• Four key topics are top of mind for business managers.
• Technology is critical in being able to efficiently serve clients.
• In evaluating possible technologies, business managers are focused on meeting client needs in a secure, transparent way.
• Automated technologies handle the gathering of data so business managers can focus on service.
• Without high levels of information security, business managers can’t build trusted relationships.
• Business management firms are using technology to enforce policies and procedures.
• Ultimately, technology’s value is in decreasing costs and/or increasing revenue.
