Title: Rethinking Customer Experience in a Digital World
Speaker: Amanda Brower
Description: Understanding the importance of customer experience is vital to the success of any business, particularly those who are shifting their model to a more digitized world. The shift to digital has opened countless doors and significantly increased growth potential for many business owners over the past decade. At the forefront of the transformation has been the implementation of tech to both replace human intervention and the refinement of process. But where does that leave your customer? This webinar will help you rethink customer experience, with a focus that keeps your customers engaged and confident about your services from anywhere in the world.
Learning Objectives:
- Understand the importance of CX in a Digital World
- Learn about the Customer Confidence Cycle and how it applies to your business
- Determine how to enhance your CX function
