When to Contact Support vs. Your Account Manager

February 19, 2020

If you are looking to bring new clients on board, or would like to schedule training for your team, please reach out to your account manager.   Any other inquiries, including troubleshooting, should be directed to our Support center.

Your Account Manager -  Your account manager is a great resource for growth.  Please reach out to them for assistance on:

  • Bringing new clients on board
  • Scheduling trainings for the team 
  • Sharing best practices and tips and tricks

Our Implementation Team - Let your Account Manager know if you need assistance with onboarding.  Our implementation team is standing by to help:

  • Set up vendors
  • Add bank accounts
  • Sync with your accounting software

Customer Support - Our Customer Support team is your point of contact for all other inquiries. Have an issue you can’t find the answer to in our Help Center?  Here are steps on How to access Bill.com live chat support

 
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