The BILL 2024 Accounting Firm Hireability Index

How can accounting firms impress their clients? We asked more than 1,300 businesses what they expect from their firms around areas such as pricing, communications, performance, technology, and more.

This report, based on the survey data, identifies 5 opportunities for accounting firms to attract new business and retain more clients. It also includes advice from accounting firm leaders on how to amplify these opportunities. 

Results include: 

  • 58% of the survey participants are interested in more services from their accounting firms.
  • 66% said they'd leave or stop referring a firm if it didn't offer client advisory services (CAS).
  • 83% said they'd fire or stop referring their firm if it has trouble answering tech questions and 79% said the same if a firm doesn’t stay updated on the latest technologies. 

Read the report to learn more.

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