Title: The Innovation Imperative
Description: A firm’s strongest growth opportunities are through expanding your existing client base. An often untapped segment, research shows that loyal clients will buy more from you, innovate with you, and introduce you to new prospects. The link to long-term loyalty and growth is through client experience. Get customer experience right, and you will improve sales growth. This masterclass will explore:
- Client experience trends in the digital age
- Steps to design client experience for your organization
- Ideas to significantly improve client experience at strategic and tactical levels
About Amy Franko: Named to LinkedIn’s Top Sales Voices, Amy Franko is a sought-after sales and leadership keynote speaker. With her unique blend of current research, fresh insights, and real-world examples, she has worked with some of the world’s most-recognized brands. Learn more about Amy Franko's expertise and content.
This webinar is part of our Driving Digital Transformation series. View the other virtual events and learn more about this series.